Refund and Returns Policy for Mintpariz Drive Accessories

Effective Date: November 30, 2024

Welcome to Mintpariz Drive Accessories (“Company,” “we,” “our,” or “us”). We strive to provide high-quality automotive accessories and excellent customer service. To ensure your satisfaction, we have outlined our Refund and Returns Policy. Please review the following terms to understand your rights and responsibilities when seeking a refund or return.

1. General Return Policy

We accept returns for eligible items within 30 days of delivery, subject to the following conditions:

a. Conditions for Return

  • The product must be unused, undamaged, and in its original packaging.

  • All original tags, manuals, and accessories must be included.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

b. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products

  • Clearance or sale items

  • Opened or used consumables (e.g., air purifier filters, refrigerant packs)

If you are unsure whether your item is eligible for return, please contact us at [email protected].

2. Initiating a Return

To initiate a return, follow these steps:

a. Contact Customer Support

  • Email us at [email protected] or call us at (660) 584-5616 to request a Return Merchandise Authorization (RMA) number.

  • Provide your order number, a description of the issue, and photos of the product (if applicable).

b. Ship the Item

  • Securely pack the item in its original packaging to prevent damage during transit.

  • Clearly label the package with the provided RMA number.

  • Send the package to:

    Mintpariz Drive Accessories
    503 W 30th St, Higginsville, Missouri (MO), United States

c. Responsibility for Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.

3. Refund Policy

a. Eligibility for Refunds

Refunds will be processed only for items that meet the conditions outlined in Section 1. Items returned without prior authorization or outside the 30-day window will not be eligible for a refund.

b. Refund Processing

Once your returned item is received and inspected, we will:

  • Notify you via email about the status of your refund.

  • Issue the refund to your original payment method within 5-10 business days after approval.

c. Deductions

  • Original shipping fees are non-refundable unless the return is due to our error.

  • A restocking fee of 15% may apply to returns that do not comply with the full return conditions.

4. Exchanges

We offer exchanges for defective or damaged items within 30 days of delivery. To request an exchange:

  • Contact us at [email protected] with your order details and photos of the defective item.

  • Upon approval, we will provide instructions for the exchange process.

5. Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Notify us within 7 days of delivery by emailing [email protected] or calling (660) 584-5616.

  • Provide photos and a description of the issue.

  • We will arrange for a replacement or refund at no additional cost to you.

6. Late or Missing Refunds

If you have not received your refund after 10 business days:

  • Check with your bank or credit card company, as processing times may vary.

  • Contact us at [email protected] for assistance.

7. International Returns

For orders outside the United States:

  • Customers are responsible for return shipping costs and any applicable customs duties.

  • Refunds will be issued in USD, and exchange rate differences may apply.

8. Contact Us

If you have questions or need assistance with your refund or return, please reach out to our customer service team:

Mintpariz Drive Accessories
503 W 30th St, Higginsville, Missouri (MO), United States
Website: mintpariz.net
Phone: (660) 584-5616
Email: [email protected]

Thank you for choosing Mintpariz Drive Accessories. We value your business and are committed to ensuring your satisfaction with every purchase.